SECURE DOG WALKING FIELD SURREY LTD
TERMS & CONDITIONS
Version Date: 26 November 2025
Company Details
Registered Company Name: Secure Dog Walking Field Surrey Ltd
Company Number: 13511411
Registered Address: Westmead, Coopers Hill Road, Redhill, England, RH1 5PL
Trading Address: Same as above
Contact Email: lisa@securedogwalkingfieldsurrey.com
Telephone: 07879 401 021
1. Introduction
Secure Dog Walking Field Surrey Ltd (“we”, “us”, “the Company”) provides private hire of secure dog walking fields.
These Terms & Conditions (“Agreement”) form the legally binding contract between you (“the Customer”, “the Hirer”, “the Guest”) and the Company.
By making a booking, entering the premises or using any Field, you agree to be bound by this Agreement and accept full responsibility for your dogs, your guests, your vehicle(s), children, and all actions occurring during your Session.
All use of the Fields is entirely at your own risk.
2. Definitions & Interpretation
2.1 “Agreement” – these Terms & Conditions.
2.2 “Booking” – a reservation made online or directly with the Company.
2.3 “Charges” – the fees payable for use of the Fields.
2.4 “Confirmation” – the email or message confirming your Booking.
2.5 “Fields” – the four secure dog walking areas operated by the Company:
• Lakeside
• Silver Birch
• The Oaks
• Riverrun
2.6 “Session” – the hire period booked by the Customer.
2.7 “Customer / Hirer / Guest” – the person who makes the Booking and accepts legal responsibility.
2.8 “Professional User” – any dog walker, trainer or behaviourist using the Fields for commercial purposes.
2.9 “Natural Hazards” – mud, snow, ice, uneven ground, burrows, insects, wildlife, vegetation, standing water, fallen branches.
2.10 “Premises” – all land, tracks, parking and access areas surrounding the Fields.
3. Booking, Payment & Contract Formation
3.1 Payment is required in full, in advance, at the time of booking.
3.2 Bookings are non-refundable, except where expressly stated.
3.3 Bookings are non-transferable to other persons.
3.4 A Booking becomes valid only upon receipt of Confirmation.
3.5 We reserve the right to refuse, cancel or amend Bookings at our sole discretion.
3.6 You must be 18 years or older to book or use the Fields.
3.7 You agree that this Booking constitutes a contract for leisure services for a specific date and time. Cooling-off rights under the Consumer Contracts Regulations 2013 do not apply.
4. Cancellation, Amendments & Termination
Customer Cancellation:
• Minimum 24 hours’ notice required for cancellation or rescheduling and only due to illness
• No refunds for cancellations with less than 24 hours’ notice.
• No refunds for non-attendance or late arrival.
Company Termination Rights:
We may immediately cancel or terminate your Booking if:
• You breach any part of this Agreement
• Your dog(s) or guests behave dangerously, aggressively or cause damage
• You misuse the Field or equipment
• You act abusively towards staff or other customers
• Safety cannot be guaranteed
No refund will be issued in such cases.
5. Field Access, Joining Instructions & Overstayers
5.1 You will receive instructions for parking, entry, gate procedures and safety.
5.2 You must read and follow all instructions before every visit.
5.3 If the previous user is still inside when your Session begins, you MUST call Lisa immediately on 07879 401 021. Do not enter under any circumstances.
5.4 Dogs must remain in your vehicle until the previous user has vacated and you have locked the gates behind you.
6. Use of the Fields
YOU AGREE TO:
• Arrive and leave strictly within your Session time
• Keep dogs confined until all gates are secured
• Supervise dogs at all times
• Prevent excessive barking
• Bring no more than 4 dogs
• Bring no more than 2 vehicles
• Pick up ALL dog waste and litter
• Close and lock all gates and use security chains/bolts
• Report any hazard, defect or damage immediately to 07879 401 021
YOU MUST NOT:
• Enter early or leave late
• Leave dogs unattended
• Allow digging (holes must be filled and reported immediately)
• Damage fencing, gates, equipment or land
• Leave toys, balls, food or litter
• Use drones, kites, fireworks, BBQs, fires, alcohol, drugs, smoking or vaping
• Use choke chains, prong collars, electronic collars
• Climb fences or access neighbouring land
7. Dog Health & Welfare
Dogs must be:
• Vaccinated or titre tested
• Microchipped
• Treated for fleas, ticks & worms
• In good health
Dogs MUST NOT attend if they have:
• Vomiting or diarrhoea in the last 72 hours
• Kennel cough in the last 72 hours
• Any contagious illness
• Wounds or surgical recovery requiring rest
If a dog becomes unwell, distressed or aggressive, the Session must end immediately.
8. Professional Users
Professional dog walkers, behaviourists and trainers:
• Must have written permission before booking
• Must provide valid public liability insurance
• Must comply with maximum dog limits
• Must not bring client dogs without confirming insurance compliance
9. Restricted & Exempt Breeds
Owners of restricted or exempt breeds must:
• Declare the dog at booking
• Provide exemption documentation
• Ensure muzzle, lead and insurance requirements are met
• Comply with all applicable law
We reserve the right to refuse access if safety cannot be guaranteed.
10. Field Conditions, Natural Hazards & Suitability
The Fields are agricultural countryside environments which may contain:
• Uneven or slippery ground, snow or ice
• Burrows, holes, rabbit warrens
• Tree roots, low branches, fallen debris
• Wildlife, insects, wasps and nettles
• Standing water, mud, clay, algae, snow, ice
• Livestock in neighbouring fields
You are responsible for assessing whether the Field and fencing are suitable for your individual dog’s needs, behaviour, and escape tendencies.
11. Livestock & Surrounding Land
• Dogs must never chase or approach livestock
• No access to neighbouring land
• No climbing gates or fences
• Balls must not be thrown towards boundary livestock areas
12. Parking & Vehicle Rules
• Maximum 2 vehicles
• Parking is strictly in designated areas
• Vehicles are left entirely at your own risk
• Speed limit: 5mph
• Do not block access routes
13. Waste, Litter & Cleanliness
• All dog waste must be bagged and placed in designated bins
• Only dog waste in dog waste bins
• All toys, treats and personal items must be removed
• Chewed or broken toys must be disposed of
• No litter of any kind may be left on the premises
Repeated failures will result in refusal of future access.
14. CCTV, Privacy & Data Protection
CCTV operates across the Premises for:
• Safety
• Security
• Prevention of misuse
• Evidence in disputes or insurance claims
Footage may be shared with insurers, authorities or police.
Data is stored in accordance with GDPR.
By booking, you consent to this processing.
15. Emergency Procedures & Vet Care
• In an emergency, call 07879 401 021
• A recommended local vet is Crown Vets at the top of Coopers Hill Road
• You are fully responsible for all veterinary costs
• Any incident, injury, escape or accident must be reported immediately
16. Limitation of Liability
To the fullest extent permitted by law:
We accept NO liability for:
• Injury, illness or death of dogs
• Injury, illness or death of people
• Loss, theft or damage to vehicles or belongings
• Dog escapes
• Actions of third parties
• Natural hazards
• Damage caused by wildlife
• Contamination from natural materials (e.g., algae, mud)
You agree to use the Fields entirely at your own risk.
Nothing in this Agreement excludes liability for death or personal injury caused by our negligence, or for fraud.
17. Indemnity
You agree to indemnify Secure Dog Walking Field Surrey Ltd against all claims, liabilities, damages, losses or costs arising from:
• Your breach of this Agreement
• Damage caused by your dogs, guests or vehicles
• Misuse of the Fields or equipment
18. Force Majeure
We are not liable for delays, closures or cancellations caused by events outside our control including, but not limited to:
• Severe weather
• Power failure
• Vehicle collisions or breakdowns
• Vandalism
• Wildlife damage
• Illness or emergency
No refunds are provided for events outside our control.
19. Governing Law
This Agreement is governed by the laws of England & Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.
20. Agreement
By booking and using any Field, you confirm that you:
• Have read and understood these Terms & Conditions
• Accept all risks associated with the Premises
• Agree to comply fully with all clauses
• Accept responsibility for your dogs, children, guests and vehicles
